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Faqs

Ordering Questions

Shipping Questions

Technical Questions

Ordering Questions


  • Should I order by email or online?
    Please order online.  It will save both you and I, time and energy.  (I'm chronically behind answering emails and paid orders always get the highest priority.) If I have a question, I will reach out to you via email or phone to ensure you are receiving the right product.
  • Do your cables come with a guarantee?
    If one of our cables doesn't meet your expectations, we'll replace it free of charge (excluding shipping) for one (1) year from the purchase date. If I made the cable too short, or with the wrong ends or wrong gauge, etc., I will replace it promptly, at no charge, including shipping. However, if you asked for the wrong length and I provided exactly what you ordered, then see my exchange policy above. Liability is limited ONLY to the cable.  Misuse or improper installation is beyond my control and I cannot be held responsible.
  • I ordered the wrong size. Can I exchange it?
    Sure. I'll exchange it for a cable that will work for you.  If it's a "standard" product that we can sell to someone else, you will just pay the return postage. However, if it's a custom-made cable, there will be a 30% restocking fee.  Why so high? Because the cable will sit on the shelf while we hope someone else wants it.....or we decide to recycle it for scrap copper.
  • Do you accept credit cards?
    Yes! We take credit cards.  You can place your order on the online store, or we can take your order over the phone and send you the order receipt through our store.
  • I work for company which repairs/builds construction equipment and I need a mess of cables. Will you offer me an OEM volume discount?
    We currently have several commercial customers and we'd be honored to be the OEM battery cable supplier to your company.  Email me your requirements and I'll send you a bid. (Minimum quantities apply.)

Shipping Questions


  • How will you ship my order?
    I usually ship using USPS Priority Mail flat box rate.  If it is a large or especially heavy package, I might use UPS.
  • How soon can you ship my cables?
    Standard lead time on a parts only order is 0-2 days (except special orders). Lead time on our "standard" products is 2-5 business days.  We often have those on the shelf, ready to go; if we don't we want five (5) days to build them. Custom orders can take up to seven (7) business days. Two (2) day "Rush" service is available for an extra $25. Rush orders ship within two (2) business days or we refund your $25.  See our Rush Order page for more info.
  • Can I pick up cables in person?
    I run the business out of a shop in my backyard (I live on acreage) and I don't want people showing up at my home. However, I would be happy to meet you somewhere on one of my trips to Mesa or at the corner convenience store.

Technical Questions


  • Do you crimp the ends or solder them and why?
    Ends are crimped.  The manufacturer of the ends recommends crimping.  Cables are crimped using a 12-ton hydraulic crimper.  It squeezes the cable so tightly there are no air gaps or spaces (I've seen the pictures of cross sections). Soldering is tough on the insulation and the solder wicks up the wire destroying the flexibility.  Soldering also requires flux, hazardous lead solder and solvents (for cleaning the flux). The extra cleaning step adds cost and environmental issues I don't want to deal with. Besides the ends are crimped so tightly that there is no room for the solder. So, soldering presents a lot of problems for little or no reward. As a small business, I don't want to deal with chemicals and all the problems they cause. I'd contend that the crimped connections are so tight that they have lower resistance than soldered terminals... what's the resistance of solder versus the resistance of copper wire?
  • What's the difference between positive and negative cables?
    Besides the color, the difference is the size of the battery post.  Positive posts are slightly bigger (larger diameter) than the negative posts.  That's why those cheap "universal" battery terminals never fit quite right.  They're too small for the positive post and too big for the negative.  
  • Can you make me a cable for my ?
    If you tell me how long it needs to be, then I'd be happy to make you one. However, at this time I don't have any way to look up how long of a cable a specific application uses. Unfortunate but true. If you know where I can look this info up, or have a book which shows it, please let me know.
  • What do you recommend for 6 volt electrical systems?
    Six Volt systems take twice as much current to do the same work as 12V systems (Power = Voltage x Current).  The battery cables should be sized to handle that increased current.  I'd use 2/0.  You can't go wrong with that and it does not cost much more than 1/0.  I would not go any smaller than 1/0.
  • I have a Jeep Wrangler with a goofy 2 hole connection on the lead that goes to the junction box? Can you make me a cable with one of those?
    I'm working on finding some of those 2 hole connectors. I know that someone makes them I just haven't found who. Most guys cut the end off the factory cable and use it as a jumper between to 2 holes.
  • My negative cable has a terminal in the middle that grounds to the body, can you make that?
    I have some "double barrel" lugs that work as those middle-of-the-cable chassis ground terminals. They only come in limited sizes. Alternatively, you could get a ground cable with an extra wire that goes to the chassis ground. In other words, if the middle-of-the-cable chassis ground is 15 inches down the cable, get a ground cable with a 15 inch aux lead that goes to the chassis ground.

Don’t see the cable you wanted here?  Custom Battery Cables be happy to build a custom cable to your specifications.  Go to the Custom Orders page for more information.

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