Thank you for your interest in CustomBatteryCables.com and Custom Battery Cables LLC.
Before you email us a question, please read the FAQs and check the links to the left. If the answer is there it will save us both time and energy.
Custom orders can take several days depending on quantity and complexity. Please don’t start calling after 2 days.
If you know what you need, please place your order using our custom order form. That will be faster than sending me an e-mail and waiting for a reply. See custom online order form
Some folks call me to ask if they can ship their old cables to me so I can use the existing cables as a pattern. Sure. Send them to the address below. A USPS “Regional rate” box will probably be the cheapest way to go but a flat rate isn’t too bad either. Include detailed instructions (“duplicate as close as possible” or “build one size larger”, etc). Include contact info so I can call or email you with a price. Don’t send a greasy mess. If they are so dirty we have to spend time cleaning up after we measure your cables, there is an additional $10 charge.
Since it seems most of us have a smartphone with a pretty good camera, a great option is to take some photos, I don’t need too many, just ones that show the connectors or other parts you feel are important to see. That works great, and they aren’t covered in grease!
Credit Card and PayPal Disputes:
It doesn’t happen often but sometimes orders get lost in the mail. I have NO control over the Post Office. Believe me, I wish I did. Please do NOT file a dispute because your card was charged but you didn’t get cables right away. Once a dispute is filed, it becomes more difficult and expensive to resolve the problem. PLEASE CALL ME FIRST.
Email:
We get a lot of e-mail. Please put a meaningful subject on the subject line with the type of vehicle! We get a large amount of SPAM and meaningful subject lines that help keep your e-mail out of the spam filter and also helps me find your e-mail if I have to go back to look something up.
Phone: Shop line for general questions: 480-983-5925 (call) is our local number in the Phoenix area. 785-4CABLES (785-422-2537) is our “Vanity number”.
Both these lines go directly to our shop.
In-person or by mail:
If you want to ship a package to us or visit the shop, our addressis:
Custom Battery Cables, LLC 2288 S Idaho Rd Suite #2 Apache Junction, AZ 85119
Don’t see the cable you wanted here? Custom Battery Cables be happy to build a custom cable to your specifications. Go to the Custom Orders page for more information.
