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Rush Orders

Rush Orders and what to expect.

We usually take about a week to fill an order.  For some customers that is too long so I decided to offer a “rush order service”.

and explain what is included (and not included) in the pricing.

I think our lead time is very reasonable for a small business that deals in custom orders.  We don’t get our stuff made in China, shove it in a box and send it.  We custom build orders.  We have some nice tools but it’s all done by hand.  When things are slow, which we almost never are, we build a few sets of our more popular cables but that buffer gets used up fast when we get busy.

I wish I could treat every order as a rush order but I simply can’t.  Rush orders can cost me more to build… if I don’t have a part on hand I need to have it expedited, driving up costs.

Some customers need cables quicker than our normal delivery time.  I understand that.  I’ve heard it all: cables needed for snow plows in bad weather, fire trucks during the summer fire season, show cars that will be in a show in a week and missionaries getting on a plane for the Peruvian Amazon (these guys Believe me, I think those are excellent reasons.

So how do I sort out which customers really NEED cables in a hurry and which just WANT them?  I can’t strap you into a lie detector so the next best thing I can think of is money. I’ll let the free market be the solution.

Rush service is typically an extra $30 on all sets including large cable sets (like the Ford and Dodge sets.  If you want to place a rush order but the page with the cable set does not offer it as an option use the add-to-cart during the check-out process.

Increasingly impatient phone calls or emails will NOT get you moved to the front of the line.  It might get you a refund so you can purchase cables elsewhere.

Bottom line.  Patience is a virtue and if you really need cables in a hurry, expect to pay a little more.

Rush Order Service - $30

Cables will be assembled and shipped in 2 business days or less (conditions apply) by USPS Priority Mail (usually 2-3 days delivery time) or we refund the expedite fee.  Conditions: orders placed after 10 AM Arizona time count as next day, Weekends and USPS Holidays do not count toward time limit, 8 cables maximum.

Don’t see the cable you wanted here?  Custom Battery Cables be happy to build a custom cable to your specifications.  Go to the Custom Orders page for more information.

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